Spectra Technology Consultants
Empowering businesses with seamless technology management solutions
Account Management for Technology Advisors
OUR ACCOUNT MANAGEMENT SERVICES:
Quote and Order Management
- Coordination with suppliers for escalations and resource allocation
- Expert quote preparation & order review
- Order submission, confirmation, and tracking until commissioned
Provisioning Coordination
- Seamless coordination with suppliers & end-users
- Management of equipment vendor interactions
- Implementation of project management to ensure timely service delivery
Billing and Commission Audits
- First-bill customer audits to verify accuracy
- Assistance with supplier commission inquiries and payments
- Regular reconciliation of invoices and commissions
Post-Sale Support
- Resolution of billing issues, credits, & escalations
- Continued customer interface to address ongoing needs
- Monthly newsletters for existing clients
| Tier 1 | Tier 2 | Tier 3 | |
|---|---|---|---|
| Pre Sale | |||
| Quote Assistance & Order Review | |||
| Liaison with Suppliers | |||
| Supplier Escalation Assistance | |||
| Assistance with Completion of Paperwork and Submittal | |||
| Special Pricing Requests | |||
| Post Sale | |||
| A monthly newsletter | |||
| A monthly simple check-in | |||
| QBR-for partner’s clients | |||
| Offer up-sale Opportunities | |||
| Provisioning Coordination with Supplier and End-User | |||
| Training: Order Submission | |||
| Order Tracking from Submitted to Commissioned | |||
| Customer Billing Audits on First Bill | |||
| Commission Payment Audits | |||
| Coordination of Supplier Resources | |||
| Customer Interface | |||
| Dedicated Partner Support | |||
| Single Point of Contact | |||
| Onboarding Services | |||
| Onboarding Services for Subs | |||
Let’s Connect
Ready to Simplify Your Technology Management?
Let’s connect and discuss how we can help your business thrive.